Refund & Return Policy

We want you to feel confident in every CorkSurface purchase. Review our policy to understand how returns, exchanges, and refunds are handled.

Overview

At Cork Surface, we want you to be completely satisfied with your purchase. If you are not fully happy, we offer a 30-day return policy from the date of delivery.

After 30 days, unfortunately, we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

The item must be unused, uninstalled, and in its original condition
It must be returned in the original packaging with all accessories and manuals
You must provide proof of purchase (receipt or order confirmation)

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable software or digital products
Used or installed equipment
Items damaged due to misuse or improper handling
Certain hygiene-related or personal-use items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

Your order number
A clear description of the issue
Photos or videos as proof

We will arrange a replacement, repair, or full refund at no additional cost.

Refund Process

Once your return is received and inspected:

We will notify you via email regarding approval or rejection
If approved, your refund will be processed to your original payment method within 5–10 business days

Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account
Contact your payment provider
Contact your bank

If the issue persists, please reach out to us at support@corksurface.com

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, contact us at support@corksurface.com.

Order Cancellations

Orders can be canceled within a short time after placing them. Once an order has been processed or shipped, it cannot be canceled.

Important Notes for Equipment

For coffee machines and restaurant equipment:

Items must not be installed or used to qualify for a return
Professional equipment may be subject to inspection before approval
Any signs of usage may result in partial refunds or rejection

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:
support@corksurface.com