Privacy Policy
Who we are
Our website address is: https://corksurface.com
For any privacy-related concerns, you can contact us at: support@corksurface.com
Personal Data
When you interact with our website, we may collect the following information:
- Name
- Email address
- Billing and shipping address
- Phone number
- Account login details
- Any information you provide through forms or customer support
Order Information
When you make a purchase, we collect information necessary to process your order, including:
- Order details
- Payment status
- Transaction identifiers
Comments
When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string (hash) created from your email may be sent to the Gravatar service. After approval, your profile picture is visible publicly with your comment.
Media
If you upload images, avoid including embedded location data (EXIF GPS). Visitors may download and extract location data from images.
Cookies
We use cookies to improve your experience:
- Save your name/email for future comments
- Maintain login sessions
- Store user preferences
You can disable cookies in your browser settings.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images). These behave as if you visited the external website, which may collect data, use cookies, and track your interaction.
How We Use Your Information
We use your data to:
- Process and fulfill orders
- Provide customer support
- Improve our website and services
- Send transactional emails (order confirmations, updates)
- Prevent fraud and enhance security
Legal Basis for Processing (GDPR)
We process your data based on:
- Your consent
- Performance of a contract (e.g., completing an order)
- Legal obligations
- Legitimate business interests
Who We Share Your Data With
We may share your data with:
- Payment processors
- Shipping and logistics providers
- Website hosting and security services
- Analytics providers
We only share data necessary to perform these services.
Data Retention
- Comments and metadata: retained indefinitely
- Account information: retained while your account is active
- Order data: retained for legal and accounting purposes
Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Request data export
- Withdraw consent at any time
To exercise these rights, contact us at the email above.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from children.
Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Your data may be processed outside your country by third-party providers.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
support@corksurface.com
